Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right within 48 hours (Mon-Fri).
Can I return personalised items?
We cannot accept returns for items that are commissioned, personalised, or custom-made.
If your order arrives damaged or faulty, please provide proof (e.g., photos), and we will gladly arrange a replacement within 48 hours (Mon-Fri).
When will I get my order?
After receiving your order, we will imminently send it to the vendor for fulfillment who will aim to dispatch your item within 48 hours (Mon-Fri)
Note: Production for personalised and bespoke items will require a longer lead time. Please factor this into your expected delivery date.
Where are your products manufactured?
Every item is ethically and lovingly made right here in the UK by mothers.
We carefully select our partners to ensure that our products are always of the highest quality, beautifully crafted, and truly magical.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.